One Inbox.
Every Channel.
Every Customer.
Manage conversations from WhatsApp Business, Facebook Messenger, Instagram, Threads, X, LinkedIn and more from one intelligent inbox.
Trusted by innovative teams worldwide
Everything you need to manage customer conversations
A complete platform for managing all your customer communications across every channel.
Unified Inbox
All customer conversations from every channel in one place. Never miss a message again.
Multi-Agent Support
Your whole team can work together in the same inbox with role-based access control.
Conversation History
Complete history of every customer interaction across all channels, searchable and filterable.
Customer Timeline
See every interaction, purchase, and touchpoint in a single chronological timeline.
Internal Notes
Add private notes to conversations for team collaboration without customers seeing.
Smart Search
Search across all conversations, customers, and messages with powerful filtering.
AI Assistant
AI-powered suggestions, auto-replies, and sentiment analysis to boost productivity.
Automation
Build custom workflows to automate repetitive tasks and route conversations intelligently.
Analytics
Real-time dashboards and reports on team performance, response times, and customer satisfaction.
Role Permissions
Granular access control with custom roles for agents, supervisors, and administrators.
Team Management
Organize your team into groups, set schedules, and manage workload distribution.
Saved Replies
Create and reuse message templates to respond faster to common customer inquiries.
See your entire customer conversation landscape
A powerful, intuitive dashboard designed for teams that need to move fast.
Connect every communication channel
Bring all your customer conversations into one place. Connect any channel in minutes.
WhatsApp Business
Connect your WhatsApp Business APIFacebook Messenger
Connect Messenger APIInstagram Direct
Instagram Graph APIInstagram Direct
Instagram Graph APIInstagram Comments
Instagram Graph APIX (Twitter)
X API IntegrationThreads
Threads APIFacebook Comments
Meta Graph APIInstagram Comments
Instagram Graph APIFacebook Comments
Meta Graph APIIntelligent automation powered by AI
Leverage cutting-edge AI to automate responses, analyze sentiment, and boost your team's productivity.
AI Auto-Reply
Automatically respond to common customer inquiries with context-aware AI-generated replies.
Sentiment Analysis
Real-time sentiment detection to prioritize urgent or unhappy customers instantly.
Smart Routing
AI-powered conversation routing to the right agent based on skills, language, and availability.
Language Detection
Automatic language detection and translation for global customer support teams.
Intent Recognition
Understand what your customers need before they finish typing with intent-based AI.
Smart Suggestions
AI recommends responses, articles, and actions based on the conversation context.
Built for modern customer communication
Thousands of teams trust 365 Omni to deliver exceptional customer experiences.
Unified Platform
All your customer channels in one dashboard. No more switching between tabs and apps.
Enterprise Security
SOC 2 compliant with end-to-end encryption, audit logs, and role-based access control.
AI-First Approach
Built with AI at its core to automate workflows, analyze conversations, and boost productivity.
99.98% Uptime
Enterprise-grade infrastructure with multi-region deployment and automatic failover.
Fast Integration
Connect your channels in minutes with our simple setup wizard and comprehensive API.
24/7 Support
Dedicated support team available around the clock with average response time under 5 minutes.
Loved by customer support teams
See what our customers say about transforming their customer communication.
"365 Omni transformed our customer support. We went from 5 different inboxes to one unified view. Our response time dropped by 60%."
"The AI features alone saved us 40 hours per week. Auto-replies and sentiment analysis are game-changers for our support team."
"Setting up WhatsApp Business and Instagram was incredibly easy. The integration wizard guided us through everything in under 10 minutes."
Simple, transparent pricing
Start free, scale as you grow. No hidden fees or surprise charges.
Frequently asked questions
Everything you need to know about 365 Omni.
365 Omni is an enterprise AI-powered omnichannel customer communication platform that unifies all your customer conversations from WhatsApp Business, Facebook Messenger, Instagram, Threads, X (Twitter), LinkedIn, and more into one intelligent inbox.
We currently support WhatsApp Business API, Facebook Messenger, Instagram Direct Messages, Instagram Comments, Facebook Comments, Threads, X (Twitter), and LinkedIn. We are actively working on adding Telegram, Email, SMS, Live Chat, Discord, and Google Business Messages.
You can start a 14-day free trial with no credit card required. You get full access to all Professional plan features during the trial period. No commitment, cancel anytime.
Yes. We use end-to-end encryption (TLS 1.3) for all data in transit and AES-256 encryption at rest. We are SOC 2 compliant, GDPR compliant, and CCPA compliant. All data is stored in secure, redundant data centers.
Yes, we offer a comprehensive REST API and webhooks for custom integrations. We also support Zapier integration for connecting with thousands of other tools.
We connect directly to the WhatsApp Business API through Meta's official API. You need a verified WhatsApp Business Account, and we handle the rest. Our integration wizard guides you through the setup process step by step.
We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied, contact our support team for a full refund. No questions asked.
Yes, our Enterprise plan includes unlimited agents, custom integrations, dedicated account manager, custom SLA, and on-premise deployment options. Contact our sales team for a custom quote.
We offer a dedicated migration concierge service. Our team will work with you to export your data from your current platform and import it into 365 Omni with zero downtime.
Yes, all plans include access to our REST API. The Enterprise plan includes advanced API features, higher rate limits, and dedicated API support. Check our documentation for detailed API reference.
Ready to unify your customer communication?
Join thousands of teams already using 365 Omni to deliver exceptional customer experiences across every channel.