Cookie Policy

Last Updated: January 1, 2026

Introduction

365 Omni ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform. This Cookie Policy explains what cookies are, how we use them, your choices regarding cookies, and how you can manage your preferences.

By continuing to browse or use our website, you consent to the use of cookies as described in this policy. If you do not consent to the use of cookies, please disable them following the instructions in the "Managing Cookies" section below.

This policy applies to the website at https://365omni.com and all subdomains operated by 365 Omni.

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners.

Cookies can be:

  • Session Cookies: Temporary cookies that expire when you close your browser. They enable the website to remember your actions during a single browsing session.
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them. They help websites remember your preferences and settings for future visits.
  • First-Party Cookies: Cookies set by the website you are visiting (in this case, 365omni.com).
  • Third-Party Cookies: Cookies set by a domain other than the one you are visiting, typically by analytics or advertising services.

Necessary/Essential Cookies

These cookies are essential for the operation of our website and platform. Without these cookies, certain services and features cannot be provided. They are typically set in response to actions you take, such as logging in, setting privacy preferences, or filling in forms.

Necessary cookies include:

  • Authentication Cookies: Used to identify you when you log into your account and maintain your authenticated session.
  • Security Cookies: Help detect and prevent fraudulent activity, protect against unauthorized access, and maintain the security of your account.
  • Session Management: Maintain your session state across page requests, ensuring a seamless experience.
  • Consent Management: Remember your cookie consent preferences so we respect your choices.
  • Load Balancing: Enable our infrastructure to distribute traffic efficiently across servers.

These cookies do not require your consent as they are necessary for the functioning of the Service. You cannot opt out of necessary cookies, but you can block them through your browser settings, which may affect how the Service operates.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website and platform. They collect information about which pages are visited most often, how users navigate the site, and whether they encounter errors. This data helps us improve the performance and usability of the Service.

We use the following analytics tools:

  • Google Analytics: We use Google Analytics to track page views, session duration, referral sources, and user behavior patterns. Google Analytics uses its own cookies (_ga, _gid, _gat) to distinguish unique users and throttle request rates. Data collected is anonymized where possible and is subject to Google's Privacy Policy.
  • PostHog: We use PostHog (self-hosted) for product analytics, feature usage tracking, and user behavior analysis. This data is stored on our own infrastructure and is not shared with third parties.
  • Hotjar: We may use Hotjar to understand user interaction patterns through heatmaps, session recordings, and feedback polls. Hotjar uses cookies to track user sessions and preferences.

Analytics cookies are considered non-essential and are only placed with your consent. You can withdraw consent at any time through your browser settings.

Marketing/Advertising Cookies

Marketing cookies are used to track visitors across websites. The intention is to display relevant and engaging advertisements to individual users. These cookies help us measure the effectiveness of our advertising campaigns and deliver personalized content.

Marketing cookies we may use include:

  • Facebook Pixel: We use the Facebook Pixel to track conversions from Facebook ads, build remarketing audiences, and optimize ad delivery. The Facebook Pixel sets cookies (_fbp, fr) that enable Facebook to identify your browser and serve targeted advertisements.
  • LinkedIn Insight Tag: We use the LinkedIn Insight Tag to track conversions, retarget website visitors, and gather analytics about LinkedIn ad performance. LinkedIns cookies (li_sugr, BizographicsOptOut) enable these features.
  • Twitter Pixel: We may use the Twitter universal website tag to track conversions, optimize Twitter ad campaigns, and build remarketing audiences.
  • Google Ads: We use Google Ads conversion tracking and remarketing tags to measure advertising effectiveness and show relevant ads across Google's network.

Marketing cookies are non-essential and require your explicit consent. You can opt out at any time through your cookie preferences or browser settings.

Performance and Functionality Cookies

Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us identify which pages are most and least popular and see how visitors move around the site.

Functionality cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Examples include:

  • Preference Cookies: Remember your settings and preferences (e.g., language, timezone, theme) for future visits.
  • Feature Detection: Detect your browser capabilities to deliver the optimal user experience.
  • Customer Support: Cookies that enable our live chat and help desk functionality to provide real-time support.
  • Video Playback: Cookies from embedded video players (e.g., Vimeo, YouTube) that remember your playback preferences.

While these cookies are generally non-essential, disabling them may affect certain features and functionality of the website.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies.

Third-party cookies on our site may come from:

  • Google: Google Analytics, Google Ads, Google reCAPTCHA
  • Meta (Facebook): Facebook Pixel, Facebook Login, Meta Business Tools
  • LinkedIn: LinkedIn Insight Tag, LinkedIn Share Widget
  • Twitter/X: Twitter Pixel, Embedded Tweets
  • Vimeo/YouTube: Embedded video players
  • Intercom/Drift: Live chat and customer support widgets
  • Stripe: Payment processing security and fraud detection

We recommend reviewing the privacy and cookie policies of these third-party providers for detailed information about their data collection practices.

How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View the cookies stored on your device and delete individual or all cookies.
  • Block third-party cookies while allowing first-party cookies.
  • Block all cookies (which may affect website functionality).
  • Set your browser to notify you when a cookie is being set.

Instructions for managing cookies in popular browsers:

  • Google Chrome: Settings → Privacy and Security → Cookies and other site data
  • Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
  • Brave: Settings → Shields → Cookies

Opt-Out Tools

You can opt out of specific services using the following tools:

Do Not Track

Some browsers have "Do Not Track" (DNT) features that let you signal your preference not to be tracked by websites. We honor DNT signals where they are received. Note that DNT is a browser-level setting and must be enabled in your browser's settings.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or the cookies we use. When we make material changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies. Your continued use of the website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

For GDPR-related inquiries regarding cookie consent and data processing, contact our EU representative at eu-rep@365omni.com.