Pricing

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features and are prorated for the remainder of your billing cycle. When downgrading, changes take effect at the end of your current billing period.

Yes, we offer a 14-day free trial on all plans with full access to Professional plan features. No credit card is required, and you can cancel anytime during the trial period with no obligation.

If you exceed your plan's conversation limit, we'll notify you and offer the option to upgrade to a higher tier or purchase additional conversation credits. Overage fees are charged at $0.01 per additional conversation for Starter and $0.005 for Professional plans.

Yes, you save 20% when you choose yearly billing compared to monthly billing. For example, Starter is $23/month ($276/year), Professional is $63/month ($756/year), and Enterprise is $159/month ($1,908/year) when billed annually.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with 365 Omni for any reason, contact our support team within 30 days of your initial payment for a full refund. No questions asked.

Yes, you can add additional agents to any plan for $10/agent/month on Starter and $8/agent/month on Professional. Enterprise plans include unlimited agents. Additional agent charges are prorated based on your billing cycle.

Absolutely. Our Enterprise plan can be customized to meet your organization's specific needs. Contact our sales team for a personalized quote based on your agent count, conversation volume, and any custom requirements.

No, there are no setup fees, onboarding fees, or hidden charges for any of our plans. All plans include standard onboarding assistance. Enterprise plans include a dedicated migration concierge at no additional cost.