Changelog

Stay up to date with the latest features, enhancements, and fixes for the 365 Omni platform.

July 15, 2026
v2.1.0
Feature Enhancement
  • Introducing Threads API integration - manage Threads conversations from the unified inbox
  • AI Auto-Reply enhancements with context-aware conversation memory
  • New analytics dashboard with custom date range selection and export
  • Improved search performance with real-time indexing
  • Added bulk action support for conversation management
  • Role-based permissions now include custom role creation
June 1, 2026
v2.0.0
Feature Enhancement
  • Complete UI redesign with improved navigation and faster load times
  • AI-powered sentiment analysis now supports 12 languages
  • New automation builder with visual workflow editor
  • Real-time collaboration features including shared drafts and co-browsing
  • Enterprise SSO support including SAML 2.0 and OIDC
  • Advanced webhook management with retry policies and delivery logs
  • New REST API v2 with improved endpoint design and rate limiting
April 15, 2026
v1.9.0
Feature Fix
  • LinkedIn API integration for direct message management
  • WhatsApp template message manager with approval tracking
  • Improved file attachment handling with preview support for images, PDFs, and documents
  • Fixed issue where some Instagram comments were not syncing correctly
  • Resolved memory leak in the real-time messaging service
  • Fixed pagination issue in conversation history for workspaces with over 10,000 conversations
March 1, 2026
v1.8.0
Feature Enhancement
  • X (Twitter) API integration for DMs and mentions
  • AI language detection with automatic translation suggestions
  • New customer timeline view showing all interactions across channels
  • Improved onboarding wizard with guided setup for each channel
  • CSV export for analytics reports
  • Performance improvements for workspaces with 50+ agents
January 20, 2026
v1.7.0
Feature Fix
  • Saved replies with variable support for personalized responses
  • Conversation assignment rules with round-robin and skill-based routing
  • Dark mode for the dashboard interface
  • Fixed webhook signature validation issue
  • Resolved rare case where messages were delivered out of order
  • Fixed Instagram comment reply threading
December 5, 2025
v1.6.0
Feature Enhancement
  • Instagram Direct Messages and Comments integration
  • AI auto-reply with customizable triggers and response templates
  • New team management features including groups and schedules
  • Custom notification rules per channel and conversation type
  • Improved search with full-text indexing and filters
  • Performance optimization reducing page load times by 40%