System Status

Real-time availability and performance information for all 365 Omni services.

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API

Operational

Dashboard

Operational

Webhooks

Operational

WhatsApp Integration

Operational

Messenger Integration

Operational

Instagram Integration

Operational
History

Incident History

Transparent record of past incidents and their resolution status.

June 15, 2026 - Resolved
WhatsApp Integration Degradation
  • Issue: Increased latency on WhatsApp message delivery
  • Root Cause: Meta API rate limit changes affected message queuing
  • Resolution: Updated rate limiting logic and increased queue capacity
  • Duration: 23 minutes (14:02 UTC - 14:25 UTC)
May 28, 2026 - Resolved
API Intermittent Errors
  • Issue: Some API endpoints returning 502 errors intermittently
  • Root Cause: Database connection pool exhaustion during traffic spike
  • Resolution: Scaled connection pool and optimized query patterns
  • Duration: 12 minutes (09:45 UTC - 09:57 UTC)
April 10, 2026 - Resolved
Messenger Integration Outage
  • Issue: Unable to send or receive messages via Messenger
  • Root Cause: Meta platform-side API deprecation of legacy endpoint
  • Resolution: Migrated to new Messenger API endpoints
  • Duration: 45 minutes (11:30 UTC - 12:15 UTC)
March 5, 2026 - Resolved
Dashboard Performance Degradation
  • Issue: Dashboard loading times increased by 300%
  • Root Cause: CDN configuration change caused cache misses
  • Resolution: Reverted CDN configuration and invalidated cache
  • Duration: 18 minutes (16:20 UTC - 16:38 UTC)
February 12, 2026 - Resolved
Webhook Delivery Delays
  • Issue: Webhook deliveries delayed by up to 5 minutes
  • Root Cause: Worker pool exhaustion during high-volume period
  • Resolution: Added auto-scaling for webhook worker pool
  • Duration: 8 minutes (19:55 UTC - 20:03 UTC)
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