Security
Your data security is our highest priority. We employ industry-leading security practices, encryption standards, and compliance frameworks to protect your information at every layer.
Enterprise-grade security built-in
Every layer of the 365 Omni platform is designed with security first. From encryption to access control, we protect your customer conversations.
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your conversations are protected end-to-end with military-grade cryptography.
Infrastructure Security
Our infrastructure runs on SOC 2-certified data centers with multi-region deployment, DDoS protection, Web Application Firewalls, and 24/7 physical security monitoring.
Access Control
Role-based access control (RBAC) with granular permissions, multi-factor authentication (MFA), single sign-on (SSO) support, and just-in-time access provisioning.
Password Security
Enforced password policies with complexity requirements, regular rotation, account lockout after failed attempts, and integration with enterprise identity providers.
Monitoring & Detection
Real-time security monitoring with SIEM integration, anomaly detection, intrusion detection systems (IDS), and automated threat response across the entire platform.
Incident Response
Dedicated security incident response team with documented playbooks, 24/7 on-call escalation, guaranteed response SLAs, and post-incident analysis.
Backups
Automated daily encrypted backups with point-in-time recovery, cross-region replication, and 30-day retention. All backups are encrypted and regularly tested.
Penetration Testing
Regular third-party penetration testing by certified security firms, continuous vulnerability scanning, responsible disclosure program, and annual security audits.
Industry-recognized security certifications
We undergo rigorous third-party audits and maintain compliance with leading security standards and frameworks.
Ready to secure your customer communications?
Join thousands of teams that trust 365 Omni with their most sensitive customer conversations.