Data Deletion Instructions

How to Request Data Deletion

365 Omni provides you with full control over your personal data. You can request the deletion of your data at any time. We will process your request within 30 days and confirm once the deletion is complete.

Who Can Request Data Deletion

Data deletion requests can be submitted by:

• End users who have communicated with businesses through 365 Omni
• Business customers who have accounts on the 365 Omni platform
• Facebook Login users who authenticated via 365 Omni integrations
• Data subjects under GDPR, CCPA, or other privacy regulations

What Data Can Be Deleted

Our data deletion process covers all data associated with your identity across the platform, including:

• Meta APIs data — Conversations, messages, and user data from Facebook Messenger, Facebook Comments, and Facebook Login integrations
• WhatsApp data — WhatsApp Business messages, conversation history, media files, and customer profile data
• Instagram data — Instagram Direct messages, comments, and user interaction data
• Account data — Your profile information, login credentials, and billing history
• Conversation data — All message history, attachments, notes, and analytics across every channel

Deletion Timeline

We adhere to the following timeline for processing data deletion requests:

• Day 1–3: Acknowledgment of your deletion request and identity verification
• Day 4–14: Data identification, isolation, and secure deletion from active systems
• Day 15–30: Secure deletion from backups and disaster recovery systems
• Day 30: Confirmation of complete data deletion sent to your registered email

Verification Process

To protect your privacy and prevent unauthorized data deletion, we require identity verification before processing any deletion request. This may include:

• Verification via the email address associated with your account
• Additional proof of identity for requests made by data subjects who are not account holders
• Confirmation of ownership for business accounts requesting organization-wide data deletion

Submitting Your Request

To submit a data deletion request, please use our Data Deletion Request Form. Alternatively, you can contact us directly at privacy@365omni.com with your request details.

Note: If you signed up using Facebook Login, your data deletion request will also be communicated to Meta Platforms as required by Meta's Platform Terms. You may also need to remove the 365 Omni app from your Facebook account settings.