Trust Center
Our commitment to security, compliance, and reliability. Trust is earned through transparency.
Enterprise-grade security at every layer
We protect your customer communication data with industry-leading security measures across infrastructure, application, and data layers.
Encryption in Transit
All data transmitted between your browser, our APIs, and third-party channels is encrypted using TLS 1.3 protocol. We maintain an A+ SSL rating.
Encryption at Rest
Customer data stored on our servers is encrypted using AES-256 encryption. Encryption keys are managed through a hardware security module (HSM).
Access Control
Role-based access control (RBAC) with granular permissions. Multi-factor authentication (MFA) enforced for all administrator accounts.
Audit Logging
Comprehensive audit logs track all access to customer data, configuration changes, and administrative actions. Logs are immutable and retained for 12 months.
Penetration Testing
Regular third-party penetration testing and vulnerability assessments. We perform quarterly internal security reviews and annual external audits.
Incident Response
24/7 security monitoring with automated threat detection. Documented incident response plan with notification within 24 hours of confirmed breaches.
Certified and compliant by design
We maintain rigorous compliance certifications to ensure your data is handled according to global standards.
SOC 2 Type II
Annual third-party audit certifying our controls for security, availability, processing integrity, confidentiality, and privacy.
GDPR
Full compliance with the General Data Protection Regulation. Data processing agreements available for all customers.
CCPA
Compliant with the California Consumer Privacy Act. California residents have full rights to access, delete, and opt out of data sales.
HIPAA
Business Associate Agreements (BAAs) available for healthcare customers requiring HIPAA compliance. Available on Enterprise plans.
ISO 27001
Certified Information Security Management System (ISMS) meeting ISO/IEC 27001:2022 standards.
PCI DSS
All payment processing is PCI DSS Level 1 compliant. We do not store credit card information on our infrastructure.
Built on resilient, global infrastructure
Our platform runs on industry-leading cloud providers with multi-region redundancy and automatic failover.
Multi-Region Deployment
Infrastructure deployed across 3 geographically distributed regions. Automatic failover ensures continuous operation even in the event of a regional outage.
Auto-Scaling
Our infrastructure automatically scales to handle traffic spikes. During peak hours, we can scale to 10x normal capacity within minutes.
Real-Time Monitoring
Comprehensive monitoring across all infrastructure layers with automated alerting. Our SRE team responds to incidents within 5 minutes.
Redundant Systems
Every component of our infrastructure is fully redundant with no single point of failure. Database replicas, load balancers, and CDN ensure maximum uptime.
Data Backup
Automated encrypted backups every 4 hours with 30-day retention. Point-in-time recovery allows restoration to any second within the retention period.
Disaster Recovery
Documented disaster recovery plan with RTO of 1 hour and RPO of 15 minutes. Annual disaster recovery tests validate our procedures.
Your data is yours. Always.
We believe in data ownership, transparency, and giving you full control over your information.
Data Ownership
You retain full ownership of all data stored on our platform. We never use your customer data for training models or any purpose beyond providing the Service.
Data Portability
Export your data at any time in industry-standard formats (JSON, CSV). Our API allows programmatic access to all your data for migration or analysis.
Data Deletion
Delete your account or specific data at any time. We permanently delete all associated data within 30 days of deletion requests. No lingering copies.
Data Residency
Choose where your data is stored. We offer data residency in North America, Europe, and Asia-Pacific regions for Enterprise customers.
Sub-processors
We maintain a transparent list of all sub-processors. We conduct due diligence on every vendor and contractually bind them to our data protection standards.
Privacy by Design
Privacy considerations are integrated into every feature we build. Data minimization, purpose limitation, and user consent are foundational principles.
99.98% uptime you can count on
Our platform is engineered for maximum reliability with SLAs that guarantee enterprise-grade availability.
99.98% Uptime SLA
We guarantee 99.98% platform availability. If we fall short, you receive service credits. Check our System Status page for real-time updates.
Fast Recovery
Automated recovery systems ensure minimal downtime. Our average incident response time is under 2 minutes with resolution within 15 minutes for critical issues.
Real-Time Status
Live status page with historical incident data. Subscribe to notifications via email or webhook to stay informed about platform health.
Change Management
All changes go through rigorous review and testing. Deployments follow canary release patterns with automatic rollback on failure detection.
Maintenance Windows
Scheduled maintenance occurs during defined low-traffic windows. We provide 7 days advance notice for any maintenance that may affect availability.
Dedicated Support
Enterprise customers receive a dedicated support team with 15-minute response time SLAs. 24/7 support available across all plans.
Trusted by 1500+ teams worldwide
Learn more about how 365 Omni can help your team deliver exceptional customer experiences securely.