Frequently Asked Questions

365 Omni is an enterprise AI-powered omnichannel customer communication platform that unifies all your customer conversations from WhatsApp Business, Facebook Messenger, Instagram, Threads, X (Twitter), LinkedIn, and more into one intelligent inbox.

365 Omni connects to your messaging channels through their official APIs and brings all conversations into a single unified inbox. Your team can view, respond to, and manage all customer messages from one dashboard, with AI-powered features like auto-reply, sentiment analysis, and smart routing to boost productivity.

365 Omni is designed for customer support teams, sales teams, and any business that communicates with customers across multiple messaging channels. Our platform serves small businesses to large enterprises, with plans ranging from Starter to Enterprise.

365 Omni stands out with its AI-first approach, unified inbox across all major channels, enterprise-grade security, and intuitive user experience. Unlike fragmented solutions, we offer a complete platform with AI-powered automation, real-time analytics, and seamless integrations.

Yes, we offer a 14-day free trial with full access to all Professional plan features. No credit card is required, and you can cancel anytime. Sign up on our pricing page to get started.

We currently support WhatsApp Business API, Facebook Messenger, Instagram Direct Messages, Instagram Comments, Facebook Comments, Threads, X (Twitter), and LinkedIn. We are actively working on adding Telegram, Email, SMS, Live Chat, Discord, and Google Business Messages.

We connect directly to the WhatsApp Business API through Meta's official API. You need a verified WhatsApp Business Account, and we handle the rest. Our integration wizard guides you through the setup process step by step, typically completing in under 10 minutes.

Yes, you can connect multiple Instagram business accounts to 365 Omni. Each account is listed separately in your channel settings, and conversations are routed to your unified inbox. The number of accounts you can connect depends on your plan.

Yes, we support both Facebook Messenger and Facebook Page Comments. When a customer comments on your Facebook post, it appears in your 365 Omni inbox alongside your other conversations. You can reply directly from the platform, and the comment will be posted as your page.

Setting up Threads is simple. Navigate to Channels in your 365 Omni dashboard, select Threads, and click Connect. You'll be prompted to log into your Threads account and authorize the connection. Once approved, your Threads messages will appear in your unified inbox.

We offer three plans: Starter ($29/month), Professional ($79/month), and Enterprise ($199/month). Each plan scales with features including agent limits, conversation volume, channel integrations, and support level. View our pricing page for full details.

Yes, you save 20% when you choose yearly billing. This brings Starter to $23/month, Professional to $63/month, and Enterprise to $159/month when billed annually. The discount is applied automatically when you select yearly billing.

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with 365 Omni, contact our support team within 30 days of your initial payment for a full refund. No questions asked.

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing for the remainder of your cycle. Downgrades take effect at the end of your current billing period. You can manage your plan from your account settings.

No, there are no hidden fees, setup fees, or surprise charges. The only additional costs are if you exceed your plan's conversation limit (overage charges are clearly communicated) or if you add extra agents beyond your plan's included limit.

Yes, security is our top priority. We use TLS 1.3 encryption for all data in transit and AES-256 encryption at rest. Our infrastructure is hosted in SOC 2 compliant data centers with 24/7 monitoring, regular penetration testing, and strict access controls.

365 Omni is SOC 2 Type II compliant, GDPR compliant, and CCPA compliant. We are also working towards HIPAA compliance for healthcare customers. Our compliance documentation is available upon request from your account manager or our support team.

We follow strict data privacy practices. Customer data is never shared with third parties for marketing purposes. You retain full ownership of your data. We offer data export tools and a data deletion process in compliance with GDPR and CCPA requirements.

Your data is stored in secure, redundant data centers. By default, data is stored in the United States (US-East region). For Enterprise customers, we offer data residency options including EU (Frankfurt) and Asia-Pacific (Singapore) regions.

Yes, we support SAML 2.0 and OAuth 2.0 based SSO integration with identity providers like Okta, Azure AD, and Google Workspace. Role-based access control (RBAC) is available on Professional and Enterprise plans, allowing granular permissions for agents, supervisors, and administrators.

Yes, all plans include access to our REST API. The Enterprise plan includes advanced API features, higher rate limits, and dedicated API support. Our API documentation is available in our Help Center with detailed endpoint references, code examples, and best practices.

Yes, we offer a comprehensive REST API and webhooks for custom integrations. We also support Zapier integration for connecting with thousands of other tools like Slack, HubSpot, Salesforce, Zendesk, and more. Enterprise customers can request custom integration development.

365 Omni is a web-based platform that works in any modern browser (Chrome, Firefox, Safari, Edge). No software installation is required. For the best experience, we recommend a stable internet connection of at least 5 Mbps and the latest version of your preferred browser.

We guarantee 99.9% uptime for Starter plans, 99.95% for Professional plans, and 99.99% for Enterprise plans. Our infrastructure uses multi-region deployment, automatic failover, and real-time monitoring to ensure maximum availability.

We offer a dedicated migration concierge service for all new customers. Our team will work with you to export your data from your current platform and import it into 365 Omni with zero downtime. The migration process typically takes 1-3 business days depending on data volume.